Return Policy
Return Policy
Sunny’s Pools & More
Effective Date: [1/1/26]
NO RETURNS ON CHEMICALS
All pool chemicals, including chlorine, shock, salt, and other water treatment products, are final sale and cannot be returned.
At Sunny’s Pools & More, we aim to provide high-quality pool products and reliable service. Due to the nature of pool equipment, chemicals, and seasonal merchandise, returns are handled under strict guidelines to protect product integrity, safety, and resale condition.
- Returns must be requested within 30 days of purchase
- Items must be unused, uninstalled, and in original packaging
- Products must be in clean, resellable condition
- Proof of purchase is required for all returns
The following items are final sale and cannot be returned:
- Pool chemicals, including chlorine, shock, salt, and other treatment products
- Opened or used products
- Installed equipment or parts
- Special order or custom order items
- Clearance, closeout, or discontinued products
- Approved returns may be subject to a restocking fee up to 25%
- Original shipping charges are non-refundable
- Return shipping is the responsibility of the customer unless the return is due to our error
- You must notify us within 48 hours of delivery
- Please keep all packaging materials for inspection if needed
- We may assist with replacement parts, exchanges, or manufacturer warranty claims where applicable
- Do not install any product if you believe it is damaged or incorrect
- Installed products are considered non-returnable
- Pool equipment, liners, and related products should be fully inspected before installation
Please contact us before sending any merchandise back.
Sunny’s Pools & More
Phone: (586) 677-7665
Address: 51113 Industrial Dr, Macomb, MI 48042
E-Mail : [email protected]
Phone: (586) 677-7665
Address: 51113 Industrial Dr, Macomb, MI 48042
E-Mail : [email protected]
All returns are subject to inspection and approval upon arrival. Sunny’s Pools & More reserves the right to deny any return that does not meet the conditions outlined in this policy.