Order Processing

• Most orders are processed within 1–3 business days
• Orders placed on weekends or holidays will be processed the next business day
• Processing times may vary during peak season or for special-order items

Shipping Methods

We ship using major carriers including UPS, FedEx, USPS, and freight providers when required.

• Transit times vary by destination and carrier
• Oversized items may require freight delivery or special handling
• Signature may be required on certain shipments

Shipping Rates

• Shipping charges are calculated at checkout
• Rates vary based on size, weight, and destination
• Large items (pools, liners, equipment) may require freight shipping

Local Pickup

Local pickup is available for select items.

You will be notified when your order is ready for pickup.

Delivery Issues

• We are not responsible for carrier delays after shipment
• Incorrect addresses may result in delays or additional charges
• Inspect freight shipments before signing when applicable

Lost or Stolen Packages

• Once marked delivered, responsibility may transfer to the customer
• Contact the carrier directly to file a claim
• We will assist with shipment details when possible